Frequently
Asked Questions (FAQ)
More
FAQ on MBF Cards-ST Mart (SimeShop)
About
Clik‘n Shop: MBF Cards eShopping
Clik'n Shop represents yet another one of MBF Cards (M'sia) Sdn Bhd (MBFC) flagship of innovative e-applications providing more value and cash savings for MBF CardMembers to shop online. The Clik'n Shop service consists of three main shopping avenues, namely the MBF Cards-ST Mart (SimeShop) affiliated link, pre-selected range of MBF Cards merchandise, and links to some Distinguished International Merchants. The MBF
Cards eShopping is targeted exclusively for MBF CardMembers only. All existing MBF CardMembers can access the Clik'n Shop page, however, SimeShop and MBF Cards Merchandise sites are only accessible to valid Clik'n Pay users. New Clik'n Shop users must first register themselves as Clik'n Pay users before they are allowed to link to ST-Mart e-shopping site (SimeShop).
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Can I use
the Clik'n Shop Service
from anywhere?
Yes.
You can access the Clik'n Shop Service from anywhere, as long
as you have access to the Internet.
Are there any special requirements for the Internet software on my PC?
No. Clik‘n Shop webite is accessible through any Internet software. You only need to install a Web browser (e.g Microsoft Internet Explore or Netscape Navigator Version 4.0 and above) on your PC and connect to the Internet via Internet Service Provider.
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What
is
common
between Clik'n Shop and Clik'n 'n Pay?
All existing valid Clik'n Pay users can access to Clik'n Shop Service using the same User IDs and Passwords.
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Features
and Benefits
Why
should I use Clik'n Shop Service?
1. Convenient
& Easy To Pay
If
you ‘re a first time user, you have to register at our Website, http://mbfcards.com as a Clik'n Pay Internet bill payment user. Clik'n Pay and Clik'n Shop uses the same User IDs and Passwords.
Steps
to use Clik'n Shop Service:
i) Visit our Website at http://www.mbfcards.com and click at the Clik'n Shop logo.
ii) At the Clik'n Shop main page, please key in your user id and password as prompted to gain access to exclusive shopping sites.
2.
Instant Online Approval
The
WAP 'n Pay Mobile Internet Service is currently the only bill payment service
that gives you instant online approval.
3.
Enjoy More Value and Cash Savings shopping with MBF Cards
All
affiliated merchants as well as MBF Cards' own merchandise are offering attractive
discount rates and/or BonusLink Points to MBF CardMembers. We are actively refreshing
our range of merchandise in terms of price and model to offer the best value
and cash savings for our CardMembers.
4.
Safe, Secure & Reliable
The Clik'n Shop Service is secured with a Server Digital Certificate
issued by Thawte Server Certification, a VeriSign company, is a global provider
of digital certificate products.
For
your peace of mind,
-
a Transactional Approval Code will be issued to you immediately after each successful
transaction.
-
we provide a cooling-off period of minimum 10 days upon receipt of goods purchased.
-
you
can check and track your order either through our customer service or online.
-
payment
will be shown on your monthly MBF MasterCard statement of account.
5.
Absolutely Free For MBF MasterCard Members
There’s
no registration fee, no service charge and no annual fee except the connection
time charge by your Internet Service Provider.
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Registration
Process
Who
can use Clik'n Shop Service?
This
service is exclusively for MBF MasterCard Members who has registered as a Clik
'n Pay user.
What
if I am not holding an MBF MasterCard?
At
this moment, this service is exclusively for MBF MasterCard Members, we recommend
you to apply for an MBF MasterCard.
How
do I register?
As
a first time user of Clik'n Shop Service, you are required to
register at our Website, http://mbfcards.com.
Once your registration is approved by MBF MasterCard, you will receive an acknowledgement
message via e-mail .You can then proceed to use Clik'n Shop Service.
(
N.B : Existing Clik 'n Pay users need NOT register again. They may
use their User Ids and Passwords to access our Clik'n Shop Service.)
Do
I need to register every time I want to shop at Clik'n Shop?
No.
You only have to register once but you will need your User ID and Password for
subsequent Clik'n Shop Service login.
What
if there is a change to my MBF MasterCard card number?
You will
need to register again.
How
will I know if my registration is successful?
You will receive
an acknowledgement e-mail message. Please ensure that you supply us a valid
e-mail address.
How
soon after registration can I use this service?
Immediately
after your registration is successful.
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Payment
Settlement
How
will I be billed?
All Clik'n Shop Service transactions will be reflected in your monthly MBF MasterCard statement of account.
How
long is my payment history stored?
You
can view your past 12 months payment records at “History of Past Payment" at
Clik 'n Pay Service.
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Transaction
Confirmation
How
do I know that my transaction has been approved or declined?
An Approval Code will be issued for each successful transaction and a decline
message will be displayed for each unsuccessful transaction.
What
if there is no Approval Code issued or no response confirming the status
of my transaction?
Please
go to “History of Past Payments” in Clik 'n Pay Service to verify the
status of your transaction. If
the particular transaction is successful, it will be reflected in the “History
of Past Payments” page. If it is
not reflected, you will need to resubmit your transaction.
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Security
and Privacy
How
secure is Clik'n Shop Service?
MBF MasterCard has secured its website with Server Digital Certificate issued by Thawte Server Certification, a VeriSign company, is a global provider of digital certificate products. All our Website visitors can verify the authenticity of our security certificate from their browser by clicking on the Thawte Authentic Site Seal displayed at our web page. Confidential information
can be sent to us without fear of interception as all data in transmission over the Internet is being protected by our implementation of the Secure Socket Layer (SSL) cryptography.
How
can I be assured that my User ID and/or Password will not be used by any other
person?
Your
User ID and Password are chosen by you. As such you are entirely responsible
for maintaining the confidentiality of your User ID and/or Password. You are
also responsible for any transaction/payment effected using your User ID and Password.
MBF MasterCard shall be released from all legal responsibility arising from any
claims, damages or loss which you may make, incur and/or suffer in respect of
any breach of your User ID and/or Password.
Will anyone view my personal information when I effect the payment
through Clik'n Shop Service?
No. Payment transaction processes as well as the flow of sensitive information are protected by the use of encryption technology and are handled within the secure zone of our computer systems. We highly respect the security and the confidentiality of our customers data.
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CardMembers
Support
Who
can I contact for inquiry or assistance?
Our
24 hour Customer Service at 03-216 77 600 or please click below to email us:
http://www.mbfcards.com//mbfcard-docs/html-dir/feedback.html
Can
my registered information be changed anytime?
Yes. You
may click on "Update User Profile" option at Clik 'n Pay Mainpage to change
your password , e-mail address , challenge question and answer.
I
am a registered user, but I forgot my Password.
What can I do?
You will be guided through these simple steps :-
i) Clik on “I
Forgot My Password and I Still Want To Use My Account”.
ii) You will then
be reminded of your Password by answering the “Challenge Question” which you
provided when you first registered.
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About SimeShop
MBF Cards has established an affiliation with SimeTechnology's (a Sime Darby subsidiary) to leverage its online shopping, namely ST Mart. This mutually beneficial linkage is providing exclusive shopping privileges for MBF CardMembers. Hence, SimeShop as it is appropriately named, represents one of the three main eshopping avenues made available at our Clik'n Shop site.
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Register & Login
Customers of SimeShop are required to register themselves for security reasons, as SimeShop is an exclusive benefit to MBF MasterCard members only. The registration and logging in process is a one-time affair for our records. In the future, you will be directed straight to SimeShop’s home page when you click on the SimeShop link in the MBF portal.
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Shopping Cart
The shopping cart is exactly that – a shopping cart! You will not be charged if you add an item to your shopping cart! Shopping cart technology allows you to store items which you might want to buy. When you come across items, which you want to buy, don’t hesitate to add it to your shopping cart. Your shopping cart will store the items that you have selected and can be easily removed – just click on the MyCarts icon in the top toolbar to view and update items you’ve selected. To simplify the process, SimeShop will create a unique shopping cart for each shop you visited. So, if you have chosen items from more than one shop into your shopping cart, clicking on MyCarts will show you all the used shopping carts from all the stores
accordingly.
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Check Out
When you are satisfied with your selection and decide to purchase the items selected, simply click on Check Out Now button on your shopping cart page and confirm the delivery method and details.
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Shipping Charges
Shipping charges varies according to the country /state zone your order is shipped to, i.e. West Malaysia and East Malaysia. Below are our charges;
|
Domestic
|
A/F Services
|
|
Within Klang Valley
|
RM
|
Sarawak
|
RM
|
|
1st box (max 15kg/pbox)
|
5
|
1st 5kg
|
30
|
|
Additional Box
|
3
|
Additional kg
|
6
|
|
Within Peninsular Malaysia
|
RM
|
Sabah
|
RM
|
|
1st 10 kg
|
10
|
1st 5kg
|
35
|
|
Additional kg
|
8
|
Additional kg
|
7
|
|
Sabah/Sarawak(Parcel)
|
RM
|
|
|
|
1st kg
|
12
|
|
|
|
Additional kg
|
10
|
|
|
Our delivery is done by Pony Express. Delivery made to Peninsular Malaysia will be completed the next day. While Sabah and Sarawak delivery points will be between 3 to 4 days.
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Duties & Taxes
You are responsible for all the duties and taxes imposed during delivery.
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Payment
All payments for purchases in SimeShop will be conducted through your MBF MasterCard. You will receive confirmation of payment status at the end of the payment process.
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Order Status
Once you have completed the "Check Out" process, we will send you an e-mail with an Order Number as acknowledgement that we have received your order and are processing it. To view the status of your orders, please click on the My Orders button.
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Order Number
You will receive an Order Number when you submit your order, which will also be sent to your email account, specified during registration. Please keep this Order Number for any future communications with our Customer Service.
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Out of Stock Situation
If any of the items you ordered is out of stock, we will inform you within 48 hours. You may choose to have the other items delivered first and be kept informed about the stock status of the items. Payment will be revised accordingly.
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Refund / Return Policy
If you are not fully satisfied with any of the items you receive, please direct all enquiries through e-mail at returns@simesystem.com or call 03-4698633 for arrangements.
Please be informed of the following refund/return procedures:
1. Return / Refund of Unsatisfied Goods
If you are not fully satisfied with the goods you received, you have 10 business days to return the goods. To return goods, please follow the following steps:
I. Please inform us through e-mail at returns@simesystem.com or call 03-4698633 within 7 business days (from the date of shipment receipt).
II. You have the remaining 3 days to return the goods to the following address:
|
Bangunan Mecomb
Lot 20, Jalan225
46100 Petaling Jaya
Selangor Darul Ehsan
Tel : 03-4698633 ext 406
|
III. A refund (excluding shipping fees) will be made for returns only if goods are received in good condition (with original packing), within the cooling off period, i.e. 10 business days.
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Contact Us
If you need further assistance relating to your order at SimeShop, please call our Customer Service Hotline at
Tel : 03-4698633 ext 406
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of Page
If
the FAQs did not answer your questions, please feel free to contact our Customer
Service for further information.
